Delivery & Shipping Policy

1. Delivery Areas

We deliver physical goods, paints, and materials to Greater London and the UK Mainland. Due to transport restrictions on liquids and paints, we currently do not ship to Northern Ireland, the Channel Islands, or the Scottish Highlands.

2. Dispatch & Delivery Times

We strive to process and dispatch all material orders as quickly as possible:

• Order Cut-off Time: Orders placed before 13:00 (Monday–Friday) are dispatched the same day. Orders placed after 13:00 will be dispatched the following working day.
• Greater London: Deliveries to Greater London typically take 1–3 working days from dispatch.
• Rest of UK Mainland: Deliveries to the rest of the UK Mainland typically take 3–5 working days from dispatch.

3. Shipping Rates

Our shipping rates are clearly displayed at checkout based on the items in your cart. Standard rates are as follows:

• Standard Delivery: £5.99 fixed rate for standard-sized items and accessories.
• Heavy Goods Delivery: £15.00 fixed rate for heavy or bulky items, including large paint tubs and pallets.
• Free Delivery: All material orders over £150 automatically qualify for free standard delivery.

4. Couriers & Tracking

We partner with trusted courier services (such as DPD and Royal Mail) to ensure your goods arrive safely. For large, bulk paint orders within Greater London, we may use our own dedicated transport.

Once your order has been dispatched, you will receive a confirmation email containing a tracking number (where applicable) and instructions on how to track your parcel's progress.

5. Damaged or Leaking Items

We take great care in packaging our paints and liquids securely. However, if an item arrives damaged, leaking, or faulty, you must report this to us within 48 hours of receipt.

Please email support@slavihands.co.uk immediately with your order number and clear photographs showing the damage to both the external packaging and the product itself. Once we verify the damage, we will promptly arrange for a replacement or a full refund for the affected item.

6. Local Pickup & Collection

While our warehouse is located in Enfield (EN3 6DP), we do not currently operate a public-facing shopfront. As such, we do not offer walk-in local collection or pickup at this time. All online purchases are fulfilled exclusively via delivery to your specified address.