Terms and Conditions

SLAVI HANDS LTD
Company Registration Number: 16907122
Registered in England and Wales
Email: support@slavihands.co.uk
Website: slavihands.co.uk

These Terms & Conditions govern the use of the SLAVI HANDS LTD website and the purchase of goods and services through our website.

By placing an order or booking a service with us, you confirm that you have read and agree to these Terms & Conditions, together with our Refund & Cancellation Policy and Privacy Policy.

1. About Us

SLAVI HANDS LTD is a company registered in the United Kingdom.

For enquiries, orders, cancellations, delivery issues, refunds, or complaints, please contact us at support@slavihands.co.uk.

2. Our Products and Services

We provide professional painting, decorating, renovation and related services, as well as selected decorating and building materials and products available for purchase through our website.

We aim to ensure that product descriptions, photographs, colours, dimensions and other information are as accurate as reasonably possible. However, colours displayed on digital screens may vary from the actual colour of a product.

Products that are custom-made, bespoke, mixed, or prepared specifically for a customer may be subject to different cancellation and refund terms.

3. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected goods or services.

An order confirmation may be sent by email after your order is received. A contract will be formed when we confirm acceptance of the order, unless we notify you that we are unable to accept it.

We reserve the right to refuse or cancel an order where, for example:

• the requested product is unavailable;
• there is an obvious pricing or description error;
• we are unable to fulfil the order;
• delivery is not available to the specified address; or
• we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been made, any refund due will be processed to the original payment method.

4. Prices and Payment

All prices displayed on our website are in GBP unless otherwise stated.

The total price payable, including applicable delivery charges, will be shown before the customer completes the purchase.

Payments may be processed securely through Stripe and other payment methods made available through our website.

By submitting payment, you confirm that you are authorised to use the payment method provided.

We do not store customers’ full payment card details.

5. Delivery

We aim to dispatch and deliver orders within the timeframe stated on the relevant product page or at checkout.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

If an ordered product has not been received or there is a significant delay, please contact us at support@slavihands.co.uk with your order details.

We will investigate the delivery status and take reasonable steps to resolve the issue.

If an ordered product cannot be delivered, the customer will be entitled to any refund required under applicable UK consumer law and our Refund & Cancellation Policy.

6. Custom, Bespoke and Project-Specific Products

Some products and materials may be custom-mixed, made-to-order, bespoke, or purchased specifically for an individual project.

This may include:

• custom-mixed paints;
• bespoke wall coverings;
• made-to-order products;
• project-specific materials; and
• other goods prepared or sourced specifically at the customer’s request.

Once preparation, production, or procurement of such products has commenced, cancellation or refund may not be available, except where required by applicable UK consumer law.

Further information is provided in our Refund & Cancellation Policy.

7. Decorating and Renovation Services

For painting, decorating, renovation and related services, the scope of work, price, estimated duration and other relevant details will be agreed with the customer before work begins.

Any quotation provided by us is based on the information available at the time of the quotation.

If additional work is requested by the customer, or if unforeseen conditions are discovered that could not reasonably have been identified before work commenced, additional charges may apply.

Where reasonably practicable, we will seek the customer’s agreement before carrying out significant additional work.

8. Customer Responsibilities

The customer is responsible for:

• providing accurate contact and delivery information;
• providing reasonable access to the property where services are being carried out;
• removing or protecting personal belongings where reasonably required;
• informing us of relevant property conditions or restrictions;
• obtaining any permissions or consents that are the customer’s responsibility; and
• following reasonable instructions relating to access, preparation and safety.

If the customer is unable to provide reasonable access or otherwise prevents agreed work from being carried out, this may affect the scheduled completion date and may result in reasonable additional costs.

9. Changes to Services

Any significant changes to the agreed scope of work requested by the customer may result in changes to the price and/or completion date.

We will explain any material additional costs where reasonably practicable before carrying out the additional work.

10. Cancellation of Services

Cancellation requests must be submitted in writing to support@slavihands.co.uk.

Where a customer cancels a service before work begins, any refund or cancellation charge will be handled in accordance with our Refund & Cancellation Policy and applicable UK consumer law.

Where work has already commenced, the customer may be responsible for payment for work properly completed and for reasonable costs already incurred, subject to the customer’s statutory rights.

11. Quality of Goods and Services

Nothing in these Terms & Conditions limits or excludes any statutory rights available to consumers.

Goods supplied to consumers will comply with applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and being as described.

Services will be provided with reasonable care and skill as required by applicable law.

If you believe that a product is faulty, damaged, incorrect or not as described, please contact us at support@slavihands.co.uk.

12. Damaged, Incorrect or Faulty Goods

If goods arrive damaged, incorrect, faulty or materially different from what was ordered, please contact us at support@slavihands.co.uk as soon as reasonably possible.

Where appropriate, please provide photographs, your order number and a description of the issue.

We will assess the matter and, where appropriate, arrange a replacement, correction or refund in accordance with applicable UK consumer law.

13. Refunds

Refunds are governed by our Refund & Cancellation Policy.

Where a refund is approved, it will normally be processed through Stripe and returned to the original payment method used for the transaction.

Refunds are normally processed within 5–10 business days, although the time required for the funds to appear in the customer’s account may depend on the customer’s bank or card provider.

Nothing in these Terms limits any statutory right to a refund or cancellation.

14. Complaints and Disputes

If you have a concern regarding an order or service, please contact us first at support@slavihands.co.uk.

We encourage customers to contact us directly so that we have an opportunity to investigate and resolve any issue promptly.

This does not affect any statutory rights the customer may have, including any rights to contact their bank or card issuer.

15. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding and other materials, belongs to SLAVI HANDS LTD or is used with permission.

You may not reproduce, distribute, modify or commercially use our website content without our prior written permission, except where permitted by law.

16. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may update, modify, suspend or withdraw parts of the website where reasonably necessary.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

17. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• defective products where liability cannot legally be excluded; or
• any other liability that cannot legally be excluded or limited under UK law.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.

For consumers, nothing in these Terms is intended to remove or restrict statutory rights.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural disasters, supply shortages, transport disruption, strikes, government action, serious technical failures or other events that could not reasonably have been prevented.

Where such an event affects an order or service, we will take reasonable steps to inform the customer and minimise the impact.

19. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable UK data protection law.

Personal information may be used to process orders, arrange deliveries, provide services, communicate with customers and fulfil our legal and contractual obligations.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory protections and statutory rights available to you under applicable UK law.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applicable to an order or service will generally be the version in effect when the contract was entered into, unless a change is required by law or otherwise agreed with the customer.

22. Contact Us

For questions regarding these Terms & Conditions, orders, services, deliveries, cancellations, refunds or complaints, please contact:

SLAVI HANDS LTD
Company Registration Number: 16907122
Email: support@slavihands.co.uk
Website: slavihands.co.uk